TERMS & CONDITIONS
1. INTRODUCTION
Welcome to moonandstella.com (“the Site”). These Terms & Conditions (“Terms”) apply to the Site, operated by Moonandstella, including all of its affiliated platforms, subsidiaries, and associated online services that reference these Terms. “Moonandstella” refers to the company registered in Malaysia with its principal business address.
By accessing or using this Site, you confirm that you understand and agree to be bound by these Terms. If you do not agree, kindly refrain from using the Site. Moonandstella reserves the right to modify or update these Terms at any time without prior notice. Changes will take effect once posted on this page. We encourage you to review these Terms regularly. Continued use of the Site after any changes signifies your acceptance of the updated Terms.
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2. USER SUBMISSIONS
Any content submitted to the Site or our official social media platforms—including but not limited to questions, reviews, comments, suggestions, or messages (“Submissions”)—will become the sole property of Moonandstella and will not be returned. You grant us the right to use your name, or the one provided with the Submission, in connection with any related content. Misleading information, impersonation, or fraudulent behavior is strictly prohibited. Moonandstella reserves the right to moderate or remove any submissions at its discretion.
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3. ORDER ACCEPTANCE & PRICING
Orders placed on the Site are subject to acceptance and confirmation. Moonandstella reserves the right to refuse or cancel any order at any time due to various reasons including pricing errors, product availability, or failure to verify information provided by you.
We aim to provide accurate pricing, but in the event of a pricing error, Moonandstella reserves the right to cancel the order and notify you. If your payment has been processed, you will be refunded accordingly.
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4. APPLICABLE LAW & JURISDICTION
These Terms shall be governed by and interpreted under the laws of Malaysia. Any disputes arising from the use of the Site shall be subject to the jurisdiction of the courts of Malaysia.
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5. ARBITRATION
Any disputes or claims related to these Terms shall be resolved through confidential arbitration in Malaysia, in accordance with Malaysian law. The appointed arbitrator will be legally trained and neutral to both parties. However, Moonandstella reserves the right to pursue legal action for matters involving intellectual property or confidential information in court.
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6. DEFINITIONS
• Buyer refers to any individual or entity who places an order with Moonandstella.
• Goods refer to all products listed and sold through the Site.
• Contract refers to the agreement formed upon acceptance and confirmation of the order.
• Writing includes communication via email or any other form of digital message.
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7. ORDERS & SPECIFICATIONS
Order confirmation will only be issued upon successful payment and verification. Moonandstella reserves the right to cancel or reject any order without explanation. Buyers may be requested to provide valid contact and delivery details before dispatch.
Modifications or cancellations of confirmed orders are subject to approval and may incur costs borne by the Buyer.
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8. PRICE & PAYMENT
Prices shown on the Site exclude delivery charges unless otherwise stated. Payment must be made via the available methods on our Site. All payments must be received in full before orders are dispatched.
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9. DELIVERY
Goods will be delivered to the address provided during checkout. Moonandstella is not liable for delays caused by third-party courier services, natural disasters, or unforeseen circumstances. Delivery dates are estimates only.
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10. FORCE MAJEURE
Moonandstella shall not be held liable for failure to perform its obligations due to causes beyond its control, including but not limited to natural disasters, strikes, war, government restrictions, or supply chain interruptions.
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11. LIABILITY
Moonandstella is not responsible for indirect or consequential damages, loss of profit, or personal dissatisfaction arising from product use or website interaction, except in cases involving proven negligence.
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12. TERMINATION
Moonandstella reserves the right to cancel or suspend orders or access to the Site due to breach of terms, fraudulent activity, or any other misuse of the platform.
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13. GENERAL
If any provision of these Terms is deemed invalid, the remaining provisions shall remain enforceable. These Terms constitute the full agreement between Moonandstella and the Buyer and override any prior communications or understandings.